Pizza Hut Delivers

The world’s largest pizza chain, well represented in dough-loving Mississauga, is apparently the best spot to go to get your pie on. 

According to Empathica, a customer experience management solutions firm based in our fair burb, Pizza Hut scores the highest customer satisfaction rating there is to be had. The restaurant, they report, really delivers on a number of key customer-service ingredients, including keeping its floors swept and dispatching its flat-box goods in a timely manner.

With this development, Pizza Hut strips last year’s winner, Papa John’s Pizza, of its top-performing crown, but perpetuates its category legacy, with the world’s four largest pizza chains continuing to outpace larger rivals from the hamburger segment (burgers are so 2010) on the American Customer Satisfaction Index. This year, Pizza Hut upped its grade within “limited service restaurants” by 4% over last, and achieved a customer satisfaction score of 81. The highest ACSI score achieved in any category, even the much-ballyhooed full-service subset, is 82.

Among other things, Empathica acknowledges the value of Pizza Hut’s CHAMPS program, launched in 2009. Here, the restaurant seeks to promote customer loyalty with a broad-based initiative that focuses on cleanliness, hospitality, accuracy, maintenance, product quality and speed.

“Delivering CHAMPS means giving our customers a superior experience that consistently surpasses their expectations,” Pat Murtha, Pizza Hut’s COO has said. “It’s really about motivating and focusing our team members to take actions that will delight our customers on every occasion.”

Of Pizza Hut’s more than 6,000 delightful locations, find some half a dozen in Mississauga, including 1525 Bristol Rd. W., 4559 Hurontario St. and 848 Burnhamthorpe Rd. W.

For a complete list of Pizza locations, visit Toronto Pizza.